Pricing & Payments Policy
Service-Based Pricing
Prices are determined based on the specific service selected by the guest:
Transparent Price Display
- All prices are clearly displayed within the VOW mobile application before the user confirms
a booking.
- No hidden charges are added after confirmation.
Dynamic Pricing Based on Season & Demand
Prices may vary depending on:
- Seasonal demand
- Weekdays or weekends
- Festival periods or special occasions
- Peak and off-peak hours
Final Price Confirmation Before Payment
- The final payable amount is shown to the user before completing the payment.
- Users must explicitly confirm the price before proceeding.
Taxes & Fees Disclosure
Applicable taxes and service charges (if any) are included or clearly mentioned in the final
price breakdown.
No Mandatory Charges Without User Consent
Optional add-ons are charged only if selected by the user.
Price Changes After Booking
Once a booking is confirmed, the price will not change unless the user modifies the booking
details.
Seasonal Offers & Discounts
- Promotional offers or discounts, when available, are clearly labeled and shown within the
app.
- Discounted prices are transparently displayed alongside the original price.
Refund & Cancellation Transparency
- Cancellation and refund policies are clearly communicated within the app before booking.
- Refund eligibility depends on the cancellation window and selected service.
Payment Security
- All payments are processed through secure and trusted payment gateways.
- VOW does not store sensitive payment information.
Local Variations
Prices may vary by location, property, or city based on availability and local operational
factors.
User Responsibility
Users are encouraged to review all pricing details carefully before confirming a booking.
Policy Updates
- Pricing policies may be updated periodically.
- Any changes are reflected immediately within the mobile application.