Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.

Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.

Reference to VOW includes its affiliates, employees and officers. “Properties” refers to the Resorts,Villa, Serviced Appartments,Hotels,Home in which you have made a valid booking through VOW.

The primary guest must be at least 18 years of age to be able to check into the hotel.

Check-in Check-out timings depends upon each property listings, Users are supposed to check same before booking.

It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.

a. VOW will try to arrange for accommodation in the same Hotel

b. VOW will try to provide you with alternate accommodation in its other listed properties if the same is available.

c. Unless specifically intimated, VOW shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, storm, water logging, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of VOW.

Property access are time bound. Early Checkin and late checkout is not acceptable.

Customer are requested to handover keys at reception desk after usage of rooms,Charges applicable if key losts.

Extra charges applicable for additional beds

Vow will not allow any 3rd persons whose known by customer in our properties,and doesnt encourage using amentities.

Any extension of stay at the property is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

1. You can cancel your booking using the VOW mobile app.

2. The applicable refund amount will be credited to you within 7 Bank working days. VOW reserves the right to debit from VOW Wallet, in case of cancellation amount being higher than money already paid by you.

3. Some Properties do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest in VOW app (House policies) prior to booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, VOW shall be under no obligation to refund any amount to the Guest.

4. Properties reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases VOW shall be under no obligation to refund any amount to the Guest.

5. You can find the cancellation policies at VOW about property.

No Show: In case you do not show up at the Hotel, VOW will try to reach customers, if no replies ,no amount will be refunded.

Mid Stay Cancellation: No refunds are applicable in case you decide to shorten your booking after the check-in date.

Payment wont be refunded if customer doesnt like property at checkin time, since we provide photos in property listing itself.

Some Properties allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.

More than 2 same gender persons are not allowed in single room.

a. Visitors are generally allowed to meet guests in the Lobby during the day, except if there is an emergency.

b. Visitors are not to be allowed to stay overnight or in day time.

c. Vow will not allow any 3rd persons whose known by customer in our properties,and doesnt encourage using amentities.

Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.

Breakfast charges may be applicable for the child depend upon availability.

1. Illegal activities are not permitted in any VOW properties.

2. You should be aware that the Property may refuse service or evict you

a) For refusal or failure to pay for accommodation,

b) If you act in a disorderly fashion as to disturb the peace of other guests,

c) If you destroy, damage, deface or threaten harm to property or guests,

d) Any of your actions are deemed inappropriate by the Property patrons.

3. Please keep the Property in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Property assets (except normal wear and tear).

1. Some Properties may prohibit smoking in their Lobby so it is prudent to check with the Property Front Desk.

2. Anyone found using or under the influence of illegal drugs or substances classified under The Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Properties. Any evidence or suspicion of drug use at the Property will also be reported immediately to the police.

3. Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of VOW Hotels. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.

1. For your own safety, please follow fire safety and emergency response procedures as directed by Property staff.

2. VOW Properties are not liable for lost, misplaced, damaged or stolen valuables or belongings.

1. You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If VOW does not receive a response from you after multiple attempts, your booking will be cancelled.

2. As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages.

3. We might reach out to you for offers.

1. VOW does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure VOW gateway and its affiliated OTA payment gateway links.

2. Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. VOW will not be responsible for any loss/liability arising out of such an event.

While VOW works with our Property Partners to enable a comfortable stay, we recognise that you may have some concerns. If they are not addressed by the Property patrons during your stay at the same, you may escalate the same to VOW. No complaint would be entertained post check out. For any assistance from VOW, please contact ( ravikumarasrik@gmail.com )