General Booking Policy

• Travel rules may vary by destination and season.
• Guests must comply with all applicable laws and government guidelines.
• Policies may differ by booking and will be communicated at booking or during check-in.
• “VOW” includes its affiliates, employees, and officers.
• “Properties” include Hotels, Resorts, Villas, Serviced Apartments, and Homes listed on VOW.

Check-in & Check-out Policy

• The primary guest must be 18+ years.
• Check-in and check-out timings vary by property and must be verified before booking.
• Original valid photo ID is mandatory for all guests above 18:
• Accepted: Aadhaar, Driving License, Voter ID, Passport PAN Card is not accepted
• Guests without valid original ID will not be allowed to check in.

• No refund is applicable for force majeure events (natural calamities, government restrictions, etc.).
• Early check-in and late check-out are not allowed.
• Room keys must be returned; charges apply for lost keys. Extra beds are chargeable.
• Third-person entry, visitors, or misuse of amenities is not allowed.

Booking Extension Policy

• Stay extension is subject to room availability and will be charged at the current prevailing tariff, not the original booking rate.
• Cancellation & Refund Policy (Updated) Bookings can be cancelled via the VOW App.

Refund Amount:

• 48 hours prior to check-in → 40% of advance payment will be refunded.
• Refunds are credited immediately to the VOW Wallet.
• Wallet balance can be used for future bookings.

Time Format:

• All timelines follow 12:00 AM – 11:59 PM.
• Refunds will not be processed to bank accounts.

Some properties:

• Do not allow unmarried couples.
• Do not accept local ID proofs These rules are visible in House Policies before booking.
• No refund will be provided if violated.

Check-in may be denied for:

• Invalid ID
• Unaccompanied minors
• Suspicious behavior

No refund applicable

No Show

*If the guest does not arrive and is unreachable, no refund will be issued.

Mid-Stay Cancellation:

No refund after check-in if the stay is shortened.

Property Dislike at Check-in:

No refund, as photos and details are already provided on the listing.

Triple Occupancy Policy

• Some properties allow triple occupancy with an extra mattress at additional cost.
• More than two same-gender guests are not allowed in one room.

Visitors Policy

• Visitors may meet guests only in the lobby during daytime (emergencies excluded).
• Visitors are not allowed inside rooms or for overnight/day stay.
• Third-party access and amenity usage is strictly prohibited.

Child Policy

• One child up to 5 years stays free without an extra mattress.
• Breakfast charges may apply based on property policy.

Code of Conduct

Illegal activities are strictly prohibited.

Guests may be refused service or evicted for:

• Non-payment
• Disorderly behavior
• Damage to property or guests

*Any conduct deemed inappropriate

*Guests must maintain cleanliness and hygiene.

"Charges apply for damages beyond normal wear and tear.

Smoking, Drugs & Alcohol

• Smoking rules vary by property—confirm with the Front Desk.
• Drug use or suspicion thereof will be reported immediately to the police under the NDPS Act, 1985.
• Alcohol consumption is strictly prohibited in public areas (lobby, hallways, parking).
• In-room consumption is subject to property approval and must not disturb others

Safety & Security

• Follow fire safety and emergency procedures at all times.
• VOW and Properties are not responsible for lost or stolen belongings.

Contact Policies

• Guests may be contacted before check-in to confirm arrival.
• Non-response may result in booking cancellation.
• Guests may be contacted for feedback or promotional offers.